Director of Communications

Job Summary:

The Director of Communications plays a crucial role in shaping the company's success by crafting and implementing a strategic communication plan that drives significant revenue growth and enhances the organization's brand equity. This position entails offering strategic guidance to senior executives and business leaders on intricate communication matters and collaborating closely with other communication leaders to ensure the harmonious execution of communication initiatives that align with the company's business strategies and objectives. Effective leadership and influence are essential in navigating a dynamic and complex business environment, particularly within a multinational context, and among a diverse employee population.

Responsibilities:

The Director of Communications is responsible for developing and executing a comprehensive communication strategy aligned with the company's goals and objectives. This involves identifying key messages and target audiences to ensure effective and consistent communication. They oversee internal communication efforts to foster transparency and engagement among employees through newsletters, emails, and town hall meetings, keeping them informed about company updates and policies. For external communication, they manage various channels, including the company website, social media, and press releases, ensuring alignment with the company's branding and values. Additionally, they handle media relations, crisis communication, content creation, and executive messaging, all while maintaining brand consistency, engaging with stakeholders, managing budgets, measuring effectiveness, and ensuring compliance with legal and regulatory requirements.

Skills Requirements:

• Proven experience in strategic communication, preferably in a BPO or related industry.
• Strong leadership and team management skills.
• Excellent written and verbal communication skills.
• Proficiency in digital communication tools and platforms.
• Crisis management experience and the ability to remain calm under pressure.
• Familiarity with industry trends and emerging communication technologies.
• Strong interpersonal skills for building relationships with internal and external stakeholders.

Education Requirements:

Relevant experience or bachelor's degree in communications, public relations, marketing, or a related field. Master's degree is a pluse.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time.