Senior Product Manager - Mgr/ Digital Services

Together we make breakthroughs possible.

At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. Youll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world.

Why join OCLC ?

OCLC is consistently recognized as a best place to work by several independent programs We recogniz e and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributionsperformance, experience, and skillsalong with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions , and a commitment to your overall well-being.

• We know the best ideas dont always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. Were committed to your successboth personally and professionally. Hybrid work environment: For many roles, t hree days a week on-site, with occasional additional days based on business needs .

• Free use of our o n-site tness center , gym sports , group exercise classes , and gam e room

• Onsite catering and cafeteria subsidized by OCLC

• Health and wellness events

• Work environments with individual and team spaces and the latest technology tools

• P aid parental leave and adoption assistance

• Tuition reimbursement and P ublic S ervice L oan F orgiveness eligibility

• Company-subsidized pricing on local tickets and memberships

Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact.

The Job Details are as follows: The Senior Product Manager leads OCLCs Digital Services portfolio, including the flagship digital asset management platform, CONTENTdm. This is a strategic leadership role responsible for shaping the future of digital workflows for libraries and cultural heritage institutions worldwide.

This visionary product leader thrives at the intersection of strategy, innovation, and execution. This position defines the strategy, drive releases, collaborate across global teams, and ensure our digital services deliver exceptional value to our users and stakeholders. Strategic Leadership

• Defines and owns the product vision, strategy, and roadmap.
• Serves as the subject matter expert and thought leader.
• Partners with senior leadership to align product goals with organizational strategy and market opportunities.
• Represents OCLC at industry events, conferences, and customer forums.
• Manages relationships within the user community, user groups, and provides training and support to the sales and support team; may assist in significant sales calls

Product Development & Execution

• Leads the end-to-end product lifecycle: from discovery and ideation to launch and iteration.
• Collaborates with engineering, UX, marketing, and sales to deliver high-impact features and enhancements.
• Uses data-driven insights, customer feedback, and market trends to inform prioritization and product decisions.
• Collaborates with business development and sales teams to respond to Requests for Proposals (RFPs).
• Develops pricing strategies and product positioning plans which contribute to maximizing product growth.

Customer & Market Focus

• Engages with customers, partners, and internal stakeholders to deeply understand market needs.
• Monitors competitive landscape and emerging technologies to identify opportunities for differentiation.
• Drives customer adoption, satisfaction, and retention through continuous improvement and innovation.

Team & Stakeholder Management

• Leads and mentor a team of product analysts and cross-functional contributors.
• Fosters a culture of collaboration, accountability, and continuous learning.
• Communicates product plans, progress, and performance to internal and external stakeholders.

Qualifications Required

• Bachelors degree in a relevant field or equivalent experience.
• 710+ years total experience in product management or closely related fields
• 24+ years of experience managing people (e.g., product managers, product owners, or cross-functional teams)
• Proven success managing complex data-centric products with cross-functional teams.
• Strong analytical, strategic thinking, and decision-making skills.
• Excellent communication and stakeholder engagement abilities.
• Familiarity with digital asset management, metadata standards, or digital preservation workflows.

Preferred

• Experience in the library, archives, or cultural heritage sectors.
• Knowledge of OCLC products and services.
• Experience with AI/ML, data visualization, or workflow automation tools.

Success Metrics

• Year-over-year growth in product adoption and revenue.
• Increased customer satisfaction and retention.
• Timely delivery of roadmap initiatives and feature enhancements.
• Measurable impact on digital transformation for OCLCs global user base.

This position requires travel to customer and non-customer sites (15%).