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Digital Product Manager - Voice Products
Philadelphia, Pennsylvania
Apply Now Save Job
Overview
Success Profile
Benefits
Responsibilities
Hear From Our People
Culture
More About Comcast
Overview
Our product management team helps in developing and launching solutions that meet and exceed customer needs. They collaborate with cross-functional teams to steer products from inception to market, ensuring they align with our business goals and customer expectations.
Back to nav
Success Profile
What makes a successful Digital Product Manager - Voice Products at Comcast? Check out these top traits and explore role-specific skills in the job description below.
Leadership
Flexible
Problem Solving
Communicator
Proactive
Strategic
Back to nav
Benefits
We're proud to offer comprehensive benefits to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Paid Time off
We know how important it can be to spend time away from work to relax, recover from illness, or take time to care for others needs.
Physical Wellbeing
We offer a range of benefits and support programs to ensure that you and your loved ones get the care you need.
Financial Wellbeing
These benefits give you personalized support designed entirely around your unique needs today and for the future.
Emotional Wellbeing
No matter how you're feeling or what you're dealing with, there are benefits to help when you need it, in the way that works for you.
Life Events + Family Support
Benefits that support you no matter where you are in life's journey.
See All Benefits
Back to nav
Responsibilities
Digital Product Manager - Voice Products
Location Philadelphia, Pennsylvania
Req ID R438038
Job Type Full Time
Category Business Development
Date posted 05/27/2026
Apply Now Save Job
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
The Digital Product Manager - Business Voice is responsible for defining, delivering, and continuously improving the end-to-end digital customer experience across the Business Voice product portfolio. This includes services such as Business Voice, Voice Edge, SIP/PRI, and UCaaS solutions. This role owns the digital product strategy, roadmap, and execution, ensuring alignment with business goals while delivering a seamless, scalable, and customer-centric experience focused on the management, monitoring, activating, and troubleshooting of the products. The ideal candidate combines strategic vision, technical fluency, and operational execution, and excels in leading cross-functional teams to deliver high-impact digital solutions.
Job Description
Core Responsibilities
Product Strategy & Vision
Define and own thedigital product vision and roadmap for Comcast Business Voice Services, from initial launch of new products through ongoing evolution.
Translate business strategy and partner capabilities into a clear, prioritized digital experience strategy
Identify opportunities to differentiate Comcast Business Voice Services through digital-first experiences, automation, and self-service.
Roadmap Ownership & Delivery
Maintain and communicate a prioritized digital product roadmap aligned to business goals, launch milestones, and partner readiness.
Own backlog prioritization, ensuring delivery of the highest-value features and capabilities
Define scope and iterative release plans that enable incremental learning and faster time to value.
Establish and track key performance indicators (KPIs) to measure adoption, engagement, conversion, and customer satisfaction.
Digital Experience Delivery
Lead the design and delivery of end-to-end digital customer journeys (e.g., onboarding, provisioning, management, billing, support)
Ensure experiences are intuitive, consistent, and aligned to business standards
Drive improvements across web, mobile, and integrated platforms
Agile Product Leadership
Lead requirements definition, roadmap refinement, and acceptance criteria in an agile delivery environment.
Participate in solution design sessions, UX reviews, sprint demos, and program ceremonies as the primary voice of the product.
Set clear delivery goals and success metrics in partnership with program management, engineering, and architecture teams.
Cross-Functional Collaboration
Partner closely with UX, Technology, Marketing, Analytics, Care, Operations, and Legal teams to ensure coordinated execution.
Align stakeholders across Comcast Business and partner organizations to drive shared outcomes.
Foster strong working relationships built on trust, transparency, and decisive leadership.
Qualifications
5 - 8 years of Product Management experience
Ability to work on multiple projects at once, demonstrating the agility needed to deliver on time and to standard.
Operates as a self-starter, works independently, and can prioritize their own workload
Ability to learn complex subject matter and distill information into easy to understand requirements
Experience with using AI tools
Excellent written and spoken communication skills (both technical and non-technical)
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Market Research; Key Performance Indicators (KPI); Product Development; Analytical Thinking; Digital Product Strategy; Digital Customer Experience; Product Management
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
Apply Now Save Job
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Back to nav
Hear from our people
Days in the office where we collaborate and whiteboard, and crack those hard problems to solve those are the days that mean the most.
Theresa
Customer Onboarding and Product Management
Back to nav
Culture
At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self.
Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package.
We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us.
You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.
Back to nav
More About Comcast
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Comcast has launched a new, innovative gateway with Tri-Band WiFi 6E technology that delivers faster speeds, lower latency, and Instant On' connectivity to apartment residents.
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From design and manufacturing to shipping and recycling, we designed our latest hardware packaging solution with conservation at its core.
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Senior Director, WiFi Operations
Philadelphia, Pennsylvania Business Development 05/28/2026
Digital Product Manager - Voice Products
Philadelphia, Pennsylvania Business Development 05/27/2026
Principal Product Manager, Omnichannel Experience Platform
Philadelphia, Pennsylvania Business Development 05/26/2026
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Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast endeavors to make our career site accessible to any and all users. If you would like to contact us regarding accommodations for any part of the application or interview process, please contact .... Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response so please visit our FAQ page for more information. Comcast participates in the E-VERIFY PROGRAM in our hiring practices to achieve a lawful workforce. Comcast is a drug-free workplace.
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Current Employees
Candidates
Job Opportunities
Life @ Comcast
Benefits
Early Career
FAQs
Search Jobs
Search Jobs by Keyword
Location
Radius
select radius
5 miles
15 miles
25 miles
35 miles
50 miles
Search Jobs
Digital Product Manager - Voice Products
Philadelphia, Pennsylvania
Apply Now Save Job
Overview
Success Profile
Benefits
Responsibilities
Hear From Our People
Culture
More About Comcast
Overview
Our product management team helps in developing and launching solutions that meet and exceed customer needs. They collaborate with cross-functional teams to steer products from inception to market, ensuring they align with our business goals and customer expectations.
Back to nav
Success Profile
What makes a successful Digital Product Manager - Voice Products at Comcast? Check out these top traits and explore role-specific skills in the job description below.
Leadership
Flexible
Problem Solving
Communicator
Proactive
Strategic
Back to nav
Benefits
We're proud to offer comprehensive benefits to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Paid Time off
We know how important it can be to spend time away from work to relax, recover from illness, or take time to care for others needs.
Physical Wellbeing
We offer a range of benefits and support programs to ensure that you and your loved ones get the care you need.
Financial Wellbeing
These benefits give you personalized support designed entirely around your unique needs today and for the future.
Emotional Wellbeing
No matter how you're feeling or what you're dealing with, there are benefits to help when you need it, in the way that works for you.
Life Events + Family Support
Benefits that support you no matter where you are in life's journey.
See All Benefits
Back to nav
Responsibilities
Digital Product Manager - Voice Products
Location Philadelphia, Pennsylvania
Req ID R438038
Job Type Full Time
Category Business Development
Date posted 05/27/2026
Apply Now Save Job
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
The Digital Product Manager - Business Voice is responsible for defining, delivering, and continuously improving the end-to-end digital customer experience across the Business Voice product portfolio. This includes services such as Business Voice, Voice Edge, SIP/PRI, and UCaaS solutions. This role owns the digital product strategy, roadmap, and execution, ensuring alignment with business goals while delivering a seamless, scalable, and customer-centric experience focused on the management, monitoring, activating, and troubleshooting of the products. The ideal candidate combines strategic vision, technical fluency, and operational execution, and excels in leading cross-functional teams to deliver high-impact digital solutions.
Job Description
Core Responsibilities
Product Strategy & Vision
Define and own thedigital product vision and roadmap for Comcast Business Voice Services, from initial launch of new products through ongoing evolution.
Translate business strategy and partner capabilities into a clear, prioritized digital experience strategy
Identify opportunities to differentiate Comcast Business Voice Services through digital-first experiences, automation, and self-service.
Roadmap Ownership & Delivery
Maintain and communicate a prioritized digital product roadmap aligned to business goals, launch milestones, and partner readiness.
Own backlog prioritization, ensuring delivery of the highest-value features and capabilities
Define scope and iterative release plans that enable incremental learning and faster time to value.
Establish and track key performance indicators (KPIs) to measure adoption, engagement, conversion, and customer satisfaction.
Digital Experience Delivery
Lead the design and delivery of end-to-end digital customer journeys (e.g., onboarding, provisioning, management, billing, support)
Ensure experiences are intuitive, consistent, and aligned to business standards
Drive improvements across web, mobile, and integrated platforms
Agile Product Leadership
Lead requirements definition, roadmap refinement, and acceptance criteria in an agile delivery environment.
Participate in solution design sessions, UX reviews, sprint demos, and program ceremonies as the primary voice of the product.
Set clear delivery goals and success metrics in partnership with program management, engineering, and architecture teams.
Cross-Functional Collaboration
Partner closely with UX, Technology, Marketing, Analytics, Care, Operations, and Legal teams to ensure coordinated execution.
Align stakeholders across Comcast Business and partner organizations to drive shared outcomes.
Foster strong working relationships built on trust, transparency, and decisive leadership.
Qualifications
5 - 8 years of Product Management experience
Ability to work on multiple projects at once, demonstrating the agility needed to deliver on time and to standard.
Operates as a self-starter, works independently, and can prioritize their own workload
Ability to learn complex subject matter and distill information into easy to understand requirements
Experience with using AI tools
Excellent written and spoken communication skills (both technical and non-technical)
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Market Research; Key Performance Indicators (KPI); Product Development; Analytical Thinking; Digital Product Strategy; Digital Customer Experience; Product Management
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
Apply Now Save Job
Share this job
X
Back to nav
Hear from our people
Days in the office where we collaborate and whiteboard, and crack those hard problems to solve those are the days that mean the most.
Theresa
Customer Onboarding and Product Management
Back to nav
Culture
At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self.
Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package.
We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us.
You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.
Back to nav
More About Comcast
Comcast's MachineQ Unveils MQio 9w: A New Remote Telemetry Device Revolutionizing Operational Efficiency and Equipment Management
MachineQ, a Comcast Company, today announced the launch of the MQio 9w, an IoT device that transforms non-connected equipment into smart assets.
Comcast Unveils Industry-First Gateway Designed for Apartment Buildings Enabling Instant' Connectiity for Residents
Comcast has launched a new, innovative gateway with Tri-Band WiFi 6E technology that delivers faster speeds, lower latency, and Instant On' connectivity to apartment residents.
Xfinity's Most Sustainable Packaging Yet, Made in the USA
From design and manufacturing to shipping and recycling, we designed our latest hardware packaging solution with conservation at its core.
Back to nav
Jobs For You
Featured Jobs
Recently Viewed Jobs
Saved Jobs
Senior Director, WiFi Operations
Philadelphia, Pennsylvania Business Development 05/28/2026
Digital Product Manager - Voice Products
Philadelphia, Pennsylvania Business Development 05/27/2026
Principal Product Manager, Omnichannel Experience Platform
Philadelphia, Pennsylvania Business Development 05/26/2026
Talent Community
Join our talent community so we can get to know you better, learn more about your skills and experience, and how they could align with future open positions at Comcast.
Sign Up Here
Job Alerts
Sign up for Job Alerts to be the first to know about new opportunities. After signing up or logging in to Workday, select Job Alerts in the top right corner to create a new alert or edit an existing one.
Get Started
Got a Question?
Check our FAQs or connect with @ComcastCareers
(opens in new window)
.
X
Glassdoor
YouTube
COMCAST CAREERS
Job Opportunities
Life @ Comcast
Benefits
Early Career
FAQ
Search Jobs
Talent Community
OTHER CAREER OPTIONS AT COMCAST
NBCUniversal Careers
Universal Studios Hollywood Careers
Universal Studios Orlando Careers
Sky Careers
COMCAST CORPORATE
Comcast Corporate
Terms
Candidate Privacy
Comcast Policy on EEO
Do Not Sell My Personal Information
Motion Settings
Sitemap
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast endeavors to make our career site accessible to any and all users. If you would like to contact us regarding accommodations for any part of the application or interview process, please contact .... Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response so please visit our FAQ page for more information. Comcast participates in the E-VERIFY PROGRAM in our hiring practices to achieve a lawful workforce. Comcast is a drug-free workplace.
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Job ID: 523180912
Originally Posted on: 6/1/2026
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