Customer Relations Specialist, Mon-Fri., $44-55K, plus benefits

Customer Relations Specialist, Mon-Fri., $44-55K, plus benefits (Ashland, OH) xxx compensation: $45-55K plus benefits employment type: job title: Customer Relations Specialist One of my client companies is seeking a Customer Relations Specialist at their facility in Ashland, OH. A Customer Relations Specialist acts as a primary liaison between the facility and its healthcare/commercial clients . Responsibilities include managing orders, resolving complaints, tracking agreements, and ensuring exceptional customer satisfaction and product knowledge. Key Responsibilities Customer Support: Serve as the main point of contact for daily client needs, such as modifying orders, handling complaints, and providing fast, timely solutions. Order Management & Fulfillment: Assist in processing supply orders, updating dealer details, and ensuring smooth communication between internal departments (like the distribution and pack rooms) and the client. Record Keeping: Maintain detailed records of client interactions, draft agreements (often via platforms like DocuSign), and track missing documentation. Relationship Building: Act as a resource to promote growth, brand recognition, and positive client perception. Typical Qualifications & Skills Experience: Previous experience in a customer service or relations role, preferably within a fast-paced or industrial setting. Communication: Exceptional verbal and written communication skills with a customer-oriented mindset. Problem-Solving: Strong critical thinking and decision-making skills to resolve disputes quickly (often aiming to provide a solution within 24 hours). Tech Skills: Proficiency in standard office tools and document/agreement tracking. Principals only. Recruiters, please don't contact this job poster. post id: ... updated: [ ]