Corporate Leasing and Marketing Manager

About The Community Builders TCB Join a growing organization that is strengthening neighborhoods across the nation The Community Builders Inc TCB is one of Americas leading nonprofit real estate developers and owners Our mission is to build and sustain strong communities where all people can thrive Position DescriptionUnder the direction of the Director of Leasing and Marketing the Corporate Leasing Manager provides strategic leadership oversight and hands on support for leasing and marketing activities across The Community Builders affordable mixed income and market rate housing portfolio with a primary focus on affordable housing operations and compliance driven environmentsThis hybrid role is primarily based out of one of TCBs corporate office locations and requires regular collaboration across regions departments and properties with up to 50 travel required The Corporate Leasing Manager is responsible for developing and implementing portfolio wide leasing strategies; directly managing coaching and developing Corporate Leasing Specialists and other assigned staff; and leveraging technology data and creative practices to improve systems workflows performance and consistency across the portfolioThis position plays a critical role in driving occupancy supporting successful lease ups building internal capacity through training and staff development strengthening a customer focused culture and ensuring leasing and marketing practices align with TCBs nonprofit mission values and regulatory obligationsEssential FunctionsProvide leadership direction and oversight for corporate leasing functions across TCBs affordable mixed income and market rate housing portfolioManage mentor and support Corporate Leasing Specialists and other leasing and marketing staff as assignedDevelop implement and oversee training plans and ongoing professional development for corporate leasing staff to ensure consistent standards skill growth and strong performanceDevelop implement and oversee portfolio wide leasing and marketing strategies for new developments lease ups and stabilized communitiesCollaborate closely with the Director of Leasing and Marketing to align departmental goals with organizational priorities performance targets and budgetsOversee the development execution and evaluation of annual leasing and marketing plans that reflect local market conditions and organizational objectivesEnsure the effective use of digital and non digital advertising strategies including online listing services social media email campaigns print materials signage direct mail transit advertising community outreach and grassroots engagementLeverage technology to improve leasing systems workflows data accuracy efficiency and overall customer experienceOversee and optimize the use of leasing platforms such as Rent Caf Yardi Voyager and other related technologiesAnalyze leasing marketing and occupancy data to identify trends risks and opportunities; recommend and implement corrective actions as neededPrepare and review reports related to occupancy leasing performance traffic conversion and marketing effectivenessApply deep knowledge of affordable housing programs regulations and compliance requirements to guide leasing and marketing strategies training and operational decision makingPartner with Regional Directors Property Management teams Development Asset Management and other internal stakeholders to support leasing and marketing successPromote and help build a strong customer focused culture aligned with TCBs mission and valuesLead and support training initiatives for onsite and corporate staff related to leasing standards customer service initiatives and technology toolsEnsure compliance with Affirmative Fair Housing Marketing Plans AFHMPs Fair Housing laws Tenant Selection Plans TSPs and all applicable regulatory funder and internal policy requirementsCoordinate and manage relationships with external vendors agencies consultants and community partnersTravel to communities as needed to support leasing operations including lease ups occupancy challenges staff coverage needs trainings and implementation of leasing and marketing strategiesPartner with marketing to develop effective campaigns that result to quality trafficMonitor closing ratios and file processing accuracy of Corporate Leasing teamsProvide training on Mystery Shops and lead customer service campaignsProvide hands on support during periods of increased leasing demand operational transition or staffing gaps to help minimize vacancies and maximize occupancyLead or support special projects and cross departmental initiatives related to leasing marketing customer service or portfolio performanceTracking and circulating leasing reportsSupport leasing functions during lease ups or at communities experiencing staffing shortage manage documents move in interviews organize open houses etcPerform other duties as assignedKnowledge Skills and AbilitiesStrong knowledge of leasing and marketing practices within affordable housing environments including compliance driven operationsDemonstrated experience managing and developing teams through coaching training and performance managementAbility to balance strategic planning with hands on executionDemonstrated ability to leverage technology to improve systems processes and outcomesExperience with Rent Caf Yardi Voyager andor similar property management platformsStrong analytical problem solving and decision making skillsExcellent written and verbal communication skillsKnowledge of Fair Housing laws AFHMP requirements tenant selection plans and affordable housing compliance standardsStrong organizational skills and ability to manage multiple priorities across a diverse portfolioDemonstrated commitment to customer service excellence and mission driven workAbility to manage team and coach employee development Physical Demands & Work EnvironmentWhile performing the duties of this job the employee is routinely required to sit; walk; talk and hear; use hands to keyboard finger handle and feel; and occasionally stoop kneel or reach The employee will be required to travel to properties and corporate offices as business needs dictate This is a hybrid role with an expectation of regular presence in a designated corporate office location The employee may occasionally lift andor move up to 20 poundsEducation & ExperienceBachelor of Arts or Science degree preferred or 8 years of progressive experience in leasing or property management within affordable housing including regulated housing programs eg LIHTC HUD HOMEExperience working within mixed income or blended portfolios strongly preferredPrior experience managing teams and leading portfolio wide initiatives requiredLease up experience within affordable housing environments requiredBenefits Medical dental and vision insurance12 Paid Holidays & tenure based PTO accrualsEmployer contributions to Health Savings AccountsCompany paid Life & Disability Insurance403b retirement plan with company matchTax advantage accounts commuterparking medical & dependent care FSAHospital & Critical Illness InsuranceConfidential 247 Employee Assistance ProgramSalary 90kThe Community Builders is an equal opportunity employer