Director, Product Management - Sugar Sell

About SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, were on a mission to help sales teams reach their highest potential. Our diverse team around the world shares a passion for helping customers succeed. Together, were building a culture that values personal and professional growthand were proud to be recognized as a Great Place to Work . We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.
If you're looking to level up your career and help businesses grow better and faster, youre in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
About the Role
Were looking for an experienced Director of Product Management to lead the strategy, vision, and execution for Sugar Sell , the core sales automation product within the Sugar portfolio. In this role, you will define how Sugar Sell evolves to support modern selling workflows, including opportunity management, forecasting, activity planning, AIdriven experience, insights, and actions.
Youll lead a team of talented Product Managers, guiding them in building a cohesive, efficient, and sellerfocused experience. Youll collaborate closely with Engineering, UX, Architecture, and GoToMarket teams to bring the Sugar Sell strategy to life, ensuring the product remains intuitive, powerful, and scalable for sales teams.
**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver location, specifically, working in-office a minimum of 3 days per week.** Impact You Will Make:

• Define and Drive the Sugar Sell Vision: Shape the strategic direction for Sugar Sell, ensuring the product delivers consistent, scalable, and highimpact seller workflows that support predictable revenue generation.
• Lead and Develop the Team: Manage a team of Product Managers, providing mentorship, clear direction, and growth opportunities.
• Advance AIDriven Sales Productivity & Analytics: Drive AIpowered capabilities that enhance seller efficiency such as guided selling, predictive insights, and intelligent automation.
• Collaborate and Influence: Partner across Product, Engineering, and Go-To-Market to ensure platform capabilities align with business priorities and customer value.
• Measure and Communicate Impact: Define and track KPIs related to seller usage, productivity, adoption, and satisfaction, ensuring transparency and alignment across teams.

What You Will Bring:

• 10+ years of product management experience, including 3+ years leading product managers
• Demonstrated success building commercialized, market-facing products (not internal-use tools)
• Deep understanding of seller workflows, CRM systems, sales processes, and revenue technology ecosystems.
• Experience with enterprise SaaS products, ideally in CRM, CX, or adjacent domains.
• Excellent communication, stakeholder management, and storytelling skills.
• Bachelors degree in Computer Science, Engineering, Business Administration or related field; MBA a plus

Expected salary range, depending on experience. We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what were looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team. Benefits and Perks: Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks: Excellent healthcare package for you and your family Savings and Investment 401(k) match Unlimited Paid Time Off Paid Parental Leave Online Legal Services (Rocket Lawyer) Financial Planning Services (Origin) Discounted Pet Insurance (Embrace Pet Insurance) Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public Health and Wellness Reimbursement Program Travel Discounts Educational Resources - Career & Personal Development Program Employee Referral Bonus Program We are a merit-based company - many opportunities to learn, excel and grow your career!
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