Clinical Outreach / Enrolllment Specialist ( Hybrid )

Clinical Outreach / Enrollment Specialist

Location: Miami, Florida

We are seeking a results-oriented, fluent Spanish-speaking professional in the field of substance use and mental health who thrives in dynamic environments. If you are passionate about helping individuals access culturally competent treatment that enhances successful long-term recovery, and have worked in the behavioral field, we invite you to join our dedicated team. Together, we can make a meaningful difference in the lives of those who need our support.
 

Company Overview:
 

AlterNativa is a Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) offered exclusively in Spanish. We have level IV FARR-certified housing. Our mission is to empower individuals and families impacted by substance use disorders and mental health challenges through compassionate, tailored treatment delivered in Spanish.

Our approach integrates evidence-based practices with cultural sensitivity, ensuring our clients feel respected, understood, and supported throughout their recovery journey.

We are currently in-network with several private insurance providers, and we are actively working to expand our in-network contracts.

Position Overview:

As a Business Development Specialist at AlterNativa, you will play a crucial role in establishing strong relationships within both the mental health and substance use treatment communities, as well as the Latin community, to promote our culturally competent services designed explicitly for Spanish-speaking individuals. Your primary focus will be on outreach efforts that raise awareness of our center and attract new clients, ensuring that those in need understand the supportive resources available to them. Through your dedication to understanding the unique needs of the Latin community, you will play a pivotal role in increasing our client base and helping individuals on their journey to recovery.

Key Responsibilities:

• Build and maintain relationships with referral sources, ensuring they are aware of our center’s exclusive Spanish-speaking services and culturally competent care, enabling them to refer Spanish-speaking clients effectively. (Detox centers, residential facilities, therapists, hospitals, community organizations).
• Maintain consistent communication with family members before the admission process.
• Maintain weekly goals for client admissions and outreach activities, including a minimum of 10 admissions per month, with incentives for patients exceeding the minimum target.
• Engage actively with the Latin community through outreach events and informational sessions, helping them understand how to choose a treatment center that maximizes their loved ones' chances for long-term recovery based on evidence-based research and stats.
• Collaborate with Admissions to support clients through the intake process and ensure a seamless admissions experience.
• Monitor local trends and best practices to inform strategy and enhance our service offerings.
• Track outreach efforts and client acquisition metrics to evaluate success and identify areas for improvement.

Qualifications:

Why Join Us?

At AlterNativa, we invite you to join a passionate team committed to making a meaningful difference in the lives of individuals facing substance use challenges in our underserved community. We strive to build a cohesive team that operates collaboratively under a clear mission, vision, and set of values, fostering growth together to expand our organization. If you are looking for an opportunity to contribute to impactful change while advancing your career, we invite you to join our journey. If you are ready to take on a rewarding challenge and help us expand our impact within the Latin community, we invite you to apply and grow with us.

Compensation

Compensation is competitive and based on performance, reflecting both experience and the outcomes of referrals and admissions.

• Proven experience in business development, sales, or community outreach, in the behavioral Health Field
• Strong understanding of substance use and mental health.
• A native Spanish speaker who is bilingual and fluent is essential to facilitate effective communication and provide culturally relevant support to our diverse clientele.
• Excellent interpersonal and communication skills, with a passion for helping others.
• Self-motivated and results-oriented, with a focus on driving client acquisition.
• Additional Skills Required:
  1. Marketing Strategies
  2. Partner Marketing
  3. Product Positioning