Web Merchandising Program Manager

Elevate Online Experiences as a Web Merchandising Program Manager at arrivia!

Are you a strategic and results-oriented e-commerce professional with a passion for optimizing online sales and customer engagement? Do you thrive in a collaborative environment, leading initiatives that enhance the digital shopping journey? If so, arrivia, a leading force in the travel and lifestyle industry, is seeking a talented Web Merchandising Program Manager to join our dynamic team!

In this impactful role, you will be at the forefront of shaping our online merchandising strategy, driving sales growth, and maximizing customer satisfaction. You will lead the development and execution of comprehensive site merchandising plans, working closely with cross-functional partners and suppliers to deliver exceptional online experiences. Your strategic thinking and analytical skills will be crucial in ensuring our website effectively showcases our offerings and converts visitors into loyal customers.

What You'll Achieve:

• Lead Strategic Merchandising Initiatives: Spearhead the development and implementation of comprehensive site merchandising strategies that align with overarching marketing, product, and financial goals.
• Optimize Online Product Visibility: Take ownership of how products are presented online, ensuring compelling descriptions, high-quality imagery, and intuitive categorization to drive engagement.
• Drive Promotional Effectiveness: Lead the planning and execution of online promotions, ensuring seamless integration with marketing campaigns and optimal website presentation.
• Leverage Data-Driven Decisions: Utilize website analytics and performance metrics to identify opportunities for optimization in product placement, content, and promotions, translating insights into actionable strategies.
• Enhance the User Journey: Collaborate closely with UX/UI teams to continuously improve site navigation, search functionality, and overall user experience, reducing friction and maximizing conversion.
• Manage and Curate Online Content: Oversee the online merchandising content calendar, ensuring timely and relevant updates that align with brand messaging and promotional activities.
• Maintain a Competitive Edge: Conduct regular competitive analyses to stay informed about industry best practices and emerging trends in web merchandising, adapting strategies proactively.
• Foster Strong Cross-Functional Partnerships: Collaborate effectively with marketing, product, and IT teams to ensure cohesive alignment of web merchandising strategies with broader business objectives, acting as a key leader in this domain.
• Ensure a High-Quality Online Experience: Lead regular site audits to guarantee the accuracy and functionality of all product displays, promotions, and content, proactively addressing any issues to maintain a seamless customer experience.
• Manage Key Merchandising Projects: Lead the planning and execution of web merchandising projects, ensuring adherence to timelines and budgets while providing clear communication to stakeholders.

What You'll Need to Succeed:

• Bachelor’s degree or equivalent combination of experience and education demonstrating a strong foundation in e-commerce and digital merchandising.
• 4+ years of experience in web merchandising program management or a similar leadership role within an e-commerce environment.
• Deep understanding of e-commerce principles, online marketing strategies, and best practices in user experience.
• Proven ability to analyze website data and translate insights into effective merchandising strategies.
• Strong project management skills with a track record of leading and executing successful online initiatives.
• Excellent communication, presentation, and interpersonal skills with the ability to influence and collaborate across all levels of the organization.
• A strategic mindset with a passion for driving online sales and enhancing the customer journey.
• Proficiency in web analytics tools and content management systems (CMS).
• Strong organizational skills with meticulous attention to detail and a commitment to quality.

Why arrivia is Your Next Destination:

• Lead Innovation: Be at the forefront of developing and implementing cutting-edge web merchandising strategies in a dynamic industry.
• Drive Meaningful Impact: Play a key role in shaping the online experience for our members and driving significant business results.
• Grow Your Leadership Potential: Advance your career within a supportive and growth-oriented organization.
• Collaborate with Experts: Work alongside a talented and passionate team dedicated to excellence in travel and technology.
• Enjoy Exceptional Benefits: Take advantage of our comprehensive benefits package designed to support your well-being, including generous time off, exclusive travel perks, comprehensive health coverage, and much more!

About arrivia :

arrivia is a global leader in providing innovative travel and lifestyle solutions that empower brands and delight customers. With a commitment to a customer-first approach and a passion for creating exceptional experiences, we are building a team of top talent to drive our continued success. Join us and be part of an extraordinary journey!

Ready to lead our web merchandising efforts to new heights? Apply now to become our Web Merchandising Program Manager!